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Terms & Conditions

1. Introduction:

Welcome to , if you continue to browse and use (the ‘Website’), you are agreeing to comply with and be bound by the following terms and conditions of use (including any documents referred to in them) , which together with our Privacy policy , Shipping & Delivery , Cancellations & Returns governs BUY PNEUMATICS relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘BUY PNEUMATICS’ or 'us' or 'we' or ‘our’ refers to the owner of the website whose registered office at 4-3-190/191, Mahankali Street, Old Bhoiguda/Ranigunj, Secunderabad, Telangana, India 500003 (GST IN: 36ATUPB5004G1ZU) The term 'you' refers to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We are a business-to-business supplier. Our catalogue is intended for use by business customers and not for consumers or private individuals. No other terms will apply to the supply of Products and Services by BUY PNEUMATICS unless agreed in writing by an authorised signatory of BUY PNEUMATICS. 

We reserve the right (at our sole discretion) to update, change or replace any part of these Terms of Service. The most current version of these Terms & Conditions can be found at It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Note: BUY PNEUMATICS also reserves the right to discontinue any Product or to change its design at any time. The updated Offer Catalogue would be available on our website. 

Last updated on 15 April-2019.

2. Copyright:

All Information displayed, transmitted or carried on by BUY PNEUMATICS is designed, updated and maintained independently by us and is the know-how of BUY PNEUMATICS. The content (including, but is not limited to, the design, layout, look, appearance and graphics) is owned by BUY PNEUMATICS.  The products displayed on the page, may be the intellectual properties of its manufacturers.

We grant to you a worldwide non-exclusive right to use the website to:

View this website and the material on this website on a computer or mobile device via a web browser. We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. 

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, sell (or in any way commercially exploit any of the content), broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

Data mining: The automated and/or systematic collection of data from this website is prohibited. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without our express written consent.

3. Un-authorized / Illegal Use:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. 

  • 1. You must not use this website to transmit or send unsolicited commercial communications.
  • 2. You must not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • 3. You must not transmit any worms or viruses or any code of a destructive nature. 
  • 4. You must not use to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • 5. You must not collect or track the personal information of others; 
  • 6. You must not spam, phish, pharm, pretext, spider, crawl, or scrape; 
  • 7. You must not use for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Unauthorized use of this website may also give rise to a claim for damages and/or be a criminal offense.

Restricted access

Access to certain areas of this website is restricted. BUY PNEUMATICS reserves the right to restrict access to areas of this website, or indeed this entire website, at our sole discretion. If we provide you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.

4. 3rd Party Links:

Our website may contain links to other websites of interest and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

5. Placing an Order: 

All our orders are online. If you wish to place an order over phone, our representative will assist you in creating an online account and placing an order. After you place your order, we will send you an e-mail acknowledgement. Our phone and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. 

6. Offer / Acceptance: Terminology:

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail/SMS confirming receipt of your order and containing the details of your order (referred as the "Order Confirmation E-mail/SMS"). The Order Confirmation E-mail is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) as ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when the ordered goods/product is dispatched to you and an e-mail/SMS confirmation is sent to you that signify that the product has been dispatched to you. If your order is dispatched in more than one packet, you may receive a separate Dispatch Confirmation SMS/ E-mail for each packet, and each Dispatch Confirmation SMS/E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation SMS/E-mail.

7. Pricing:

The prices of Products and Services on the website are as per the dispatch date prices. Prices are shown in INR (Indian Rupees) and prices are excluding GST which would be charged extra. Products which are not listed in the website will be sold at the prices set out in the relevant BUY PNEUMATICS quotation. We reserve the right to change prices without prior notice at any time and also to modify or discontinue the Service (or any part or content thereof). We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Note: The prices also exclude Shipping Charges which would be added at the checkout stage as per the delivery details mentioned by the Customer.

8. Disclaimer of Accuracies & Warranties ; Limitation of Liabilities:

Though due care is taken to provide accurate information to the best of our knowledge and information available to us, neither we nor any manufacturer nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. On request, our customer support and executives will guide you on the specific requirements; it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Products sold by BUY PNEUMATICS are not recommended or authorised for use in life support, surgical implantation, nuclear or aircraft applications or for any use or application in which the failure of a single component could cause substantial harm to persons or property.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. BUY PNEUMATICS makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

  • 1. This website will be constantly available, or available at all; or
  • 2. The information on this website is complete, true, accurate or non-misleading.
  • 3. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or engineering matter you should consult an appropriate professional.

Limitations of liability

BUY PNEUMATICS will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • 1. To the extent that the website is provided free-of-charge, for any direct loss;
  • 2. For any indirect, special or consequential loss; or
  • 3. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if BUY PNEUMATICS has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit

Other Disclaimers: 

  • 1. We expressly disclaim any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. 
  • 2. We do not endorse in anyway any advertisers/ contents of advertisers on its pages or other communication.
  • 3. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. 
  • 4. We do not guarantee that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.



You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

9. Indemnification:

You hereby indemnify BUY PNEUMATICS and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by BUY PNEUMATICS to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by BUY PNEUMATICS arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

10. Jurisdiction:

These terms and conditions will be governed by and construed in accordance with the relevant laws of the Republic of India, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Hyderabad (Telangana) INDIA.

11. Changes / Modifications to the Products / Services and Terms / Conditions:

BUY PNEUMATICS reserves the right to discontinue any Product or to change its design at any time. Unless otherwise confirmed, nothing in the Catalogue is to be taken as a representation of the source of origin, manufacture, or production of any Products or any part of them.

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page and Product Offerings regularly to ensure you are familiar with the current version.

12. Force Majeure:

A force majeure event is any event beyond the reasonable control of BUY PNEUMATICS (including strikes, traffic congestion, the downtime of any external line, or our inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If we are prevented or restricted from carrying out all or any of our obligations by reason of any force majeure event, then we shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, we may cancel the affected order or cancel the whole or any part of these terms and conditions, without any liability to the Customer.

13. Payment Channel / Gateway:

BUY PNEUMATICS uses RAZORPAY Payment Gateway for fast, easy and efficient secure payments. All major credit/debit cards, EMI options based on cards facilities, Net Banking, UPI and Mobile Wallets are accepted (refer RAZORPAY website for more details). If customer has paid twice for one product then the refund should be made for one transaction. Customer will get the refund within 7 days for online payments.

14. Out of Stock / Availability of Goods you order:

BUY PNEUMATICS is a well-established company with a busy telephone sales office, and popular trade counter facilities. All the stock levels on our website are live stock levels, however there may be rare instances where products are sold over the counter and then updated a few minutes later online. In the unlikely event that BUY PNEUMATICS has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by email at the address given by you in your order form. You can either put these products on back order, or we can arrange a refund of any monies paid. Note: We will not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Neither are responsible for nor liable to return/refund/replacement/exchange of goods for the delay.

15. Severability:

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16. Breach of Contract:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17. User Comments & Feedback:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, rebellious, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain rebellious or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

18. Working Hours:

The website is functional 24x7 so you can place online orders at any time. However, we do not dispatch any material on Sundays or National / State Holidays. The telephone / e-mail support is also only available Mon-Sat between 10AM till 7 PM. 

19. Privacy Policy:

Website privacy

This privacy policy sets out how BUY PNEUMATICS collects, uses and protects any information that you give us when you use this website. 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th April 2019.


Collection of Information:

1. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, registration number, etc. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

2. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

3. Cookie/Tracking Technology: 

The Site uses cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


How do we use the collected information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • 1. Internal record keeping.
  • 2. We may use the information to improve our products and services.
  • 3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • 4. Processing Payments / Shipment of products:  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • 5. Online Advertising We Use: We use Google Analytics Advertising Features for remarketing to advertise across the Internet. Remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say "This person visited this page, so show them ads relating to that page." Google Analytics remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our remarketing, you can opt out by using the Google Analytics Opt-out Browser Add-on. 


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Receipt of unwanted messages from BUY PNEUMATICS

In the unlikely event that you receive any message from BUY PNEUMATICS or sent using BUY PNEUMATICS systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.


When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication etc. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

We may also send details of other products and services that may be of your interest. If you do not wish to receive details of these other offers, or wish to amend or correct the details, then you should contact the BUY PNEUMATICS marketing department either in writing at 4-3-190/191, Mahankali Street, Old Bhoiguda / Ranigunj, Secunderabad, Telangana, India 500003, or by email on 

20. Shipping & Delivery:

We endeavour to have all the products on our website In-Stock and to ship the consignment within 1 working day. The delivery of the shipment is subject to DTDC (courier company) norms. In general, DTDC delivery timeline ranges between 2-3 working days for Standard and 1-2 working days for Priority. However, the final estimated delivery date would be mentioned on the order confirmation mail / SMS (based on the PINCODE mentioned in delivery address and the shipment mode selected by customer (Standard or Priority)). 

Apart from DTDC, other delivery modes are Self Pick up from our store at Secunderabad and To Pay (Godown Delivery) where we send the material via transport (Rail / Bus Service)

you can collect from the transport office in your region by paying the freight charges.

Note: In case when the Delivery PINCODE is not covered by DTDC (this would be shown on the checkout pages). Then you may select from Self Pickup or To Pay (Godown Delivery) options

Whilst every reasonable effort shall be made to keep to any delivery date & time, BUY PNEUMATICS shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Neither are responsible for nor liable to return/refund/replacement/exchange of goods for the delay caused by the transportation services. Any order placed on our website confirms your acceptance to this clause.

If any delivery is late, the Customer must notify BUY PNEUMATICS, and we will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. 

Passing of risk

Delivery shall always be at the customer's risk. The risk shall also be passed to the customer on dispatch of partial and early deliveries. This shall also apply should BUY PNEUMATICS undertake the transportation, including when using our own vehicles. Should dispatch be delayed due to circumstances for which the customer is responsible, the risk shall be passed to the customer from the day the goods are ready for dispatch. BUY PNEUMATICS is in no way responsible for any damage to the order while in transit to the buyer.

Tracking of Shipment provides details of shipment through Email / SMS to the customer while package is handed over to transportation. The email alerts shall contain the tracking number and expected date of delivery. Customers can track the shipment directly on DTDC website by using the tracking number (

Note: The tracking number may take up to 24 business hours to become active for tracking through website.


21. Cancellations / Returns / Refunds:

BUY PNEUMATICS offers products only from Top Quality Manufacturers like FESTO / SWITZER / INDFOS. All units manufactured by them are meeting their respective quality standards (refer the manufacturer website for more details). And we have seen over years to have negligible units with manufacturing defects. 

BUY PNEUMATICS sells the products online which allows us no control over the 1. Proper implementation and installation of the product and 2. Proper material selection for a specific requirement. Moreover, the material is dispatched through courier (which may lead to product damage in rare cases). Due to the above factors, we do not offer any WARRANTY or GUARANTEE on the products sold through the website (this also voids the Warranty against Manufacturing defects). Basing which, BUY PNEUMATICS does not accept any Cancellation of orders (once dispatched) and does not support Returns or Refunds of any form or amount. 



  • 1. Immediate order Cancellation: Cancellations will be considered (at our sole discretion) only if the request is made within 6 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants/shipping department and they have initiated the process of shipping them. Note: Daily material are dispatched at 5PM – so if the material is already dispatched then we will not cancel the order.
  • 2. No cancellations are entertained for those products that are not a part of the standard catalogue. To be explicit, if a product was not a part of the standard catalogue but was ordered by asking for a quotation and ordering thereon – such product orders would not be cancelled.
  • 3. In case you feel that the product received is not as shown on the site or as per your order, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

22. Acceptance Confirmation:

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.