BUY PNEUMATICS offers products only from Top Quality Manufacturers like FESTO / SWITZER / INDFOS. All units manufactured by them are meeting their respective quality standards (refer the manufacturer website for more details). And we have seen over years to have negligible units with manufacturing defects.
BUY PNEUMATICS sells the products online which allows us no control over the 1. Proper implementation and installation of the product and 2. Proper material selection for a specific requirement. Moreover, the material is dispatched through courier (which may lead to product damage in rare cases). Due to the above factors, we do not offer any WARRANTY or GUARANTEE on the products sold through the website (this also voids the Warranty against Manufacturing defects). Basing which, BUY PNEUMATICS does not accept any Cancellation of orders (once dispatched) and does not support Returns or Refunds of any form or amount.
1. Immediate order Cancellation: Cancellations will be considered (at our sole discretion) only if the request is made within 6 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants/shipping department and they have initiated the process of shipping them. Note: Daily material are dispatched at 5PM – so if the material is already dispatched then we will not cancel the order.
2.No cancellations are entertained for those products that are not a part of the standard catalogue. To be explicit, if a product was not a part of the standard catalogue but was ordered by asking for a quotation and ordering thereon – such product orders would not be cancelled.
3.In case you feel that the product received is not as shown on the site or as per your order, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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